Reduce clutter and increase convenience by receiving electronic versions of your bill directly to your online banking account.
By choosing to receive your bills through eBills (only available and visible in your Bill Payment Center if your merchant offers an eBill), you can now access many of your bills through Online Bill Payment once you are logged into your account. eBills helps streamline your Online Bill Payment experience by allowing you to view and pay your bills in one simple place.
How to Get Started With eBills
- Get Ready and Sign in – Sign in to your Online Banking Account. From there, go to the Bill Payment Center. In your list of bills/merchants (if you haven’t already done so, you will need to create some bills that you want to pay), a company offering eBills will appear in the Payment Center with a “Get Bill” icon on the left-hand side of the company name. To pay an eBill, click on the icon and follow the on-screen instructions to view/pay your eBill.
- Request to Receive an eBill – To request an eBill, some additional information is needed. Answer the prompted questions and to verify your identity, enter the last 4 digits of your SSN and your account number. Please note: billers offering eBills will appear in the Payment Center with a “Get Bill” icon to the left-hand side of the Biller name. Click on that icon, and it will ask you to answer a few simple questions, and your request will be sent.
- Choose How You Want Your eBill – eBills give you the choice of paper and eBill, just the eBill, or a trial. Choose the solution that is best for you.
- Finish Setting Up Your eBill – after agreeing to the Terms and Conditions, click “Add” to complete the process. You can now set up other available eBills.
“I do not understand eBills. I like my paper statement.”
eBills are electronic statements that arrive in your online and mobile banking account. You can view, print, pay and file them all from the same place. You will no longer receive a paper statement unless you request both from your biller when you set up your eBill.
What are eBills and how do they work?
eBills are electronic versions of your paper bills (where available) delivered directly to your Online Bill Pay account. You will no longer have to wait to receive your bills in the mail or sign into a company’s website. With most companies, you can choose to receive electronic bills or paper bills. If you want to receive both, you will need to request this directly from the company. Another option is to print your bills from your Online Bill Payment account.
How do I view and pay my eBill?
A company offering eBills will appear in the Payment Center with a “Get Bill” icon on the left-hand side of the company name. To pay an eBill, click on the icon and follow the on-screen instructions to view/pay your eBill.
How do I request an eBill?
Only billers offering eBills will appear in the Payment Center with a “Get Bill” icon to the left-hand side of the biller name. Click on that icon, and it will ask you to answer a few simple questions, and your request will be sent.
How do I review an eBill?
You can review by going to the Bill Payment Center and clicking on the “Activity” link associated with the company.
How do I file an eBill?
If you pay an eBill through any payment channel outside of the eBill option, you will need to file the current eBill so that the status will read Paid. To file an e-bill: access your Online Bill Payment account, click the Activity tab from the top menu bar, locate the payment that shows the status as Unpaid, click on View Details under the “Action” Section, click File Bill, select how the payment was made, and then click “File Bill” and click “Save Changes.”
How do I cancel an eBill?
To cancel an eBill, select the company from the list, and choose the option to cancel the electronic version of this bill. The eBill will be immediately canceled and your biller will be notified.
How do I set up an automatic payment for my eBill?
Once you start receiving your eBill, you can set up automatic payments. Automatic payments are scheduled once the eBill is received, but you maintain the control to change the payment at any time until the payment is sent. To set up an automatic payment, go to the Bill Payment Center, select the payee, and choose “AutoPay.” Once your automatic payment is set up, an AutoPay and eBill icon will both appear next to the company. You can set it and forget it!