Perpetrators continue to step up their game, hoping to make people’s lives miserable. One new tactic criminals are using is called a “Tech Support Scam” which involves scammers who use scare tactics to trick you into unnecessary technical support services to supposedly fix a device or software problems that don’t exist.

At best, these scammers are trying to get you to pay them to “fix” a nonexistent problem with your device or software. At worst, they’re trying to steal your personal or financial information; and if you allow them to remote into your computer to perform this “fix,” they will often install malware, ransomware or other unwanted programs that can steal your information or damage your data or device.

Please be assured that Omaha Federal Credit Union is closely monitoring these types of deceptive scams. As a first precaution, or if you are unsure, call us FIRST before clicking on any unsolicited emails or popup error messages, or before calling bogus phone numbers. And be wary of downloading any software from third party sites. Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft or see a popup window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe by not clicking any links or provide any personal info. Never call the number provided in the error message. Real Microsoft error messages never include a phone number to call. For more information about this scam, please click here. For information about other scams, please click here and here. Again, don’t hesitate to call us at 402.399.9001 (option 3), or stop by any of our branches. We stand ready to answer any questions you may have. Together, we can beat these criminals at their own game.